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Find answers to common questions or contact our support team

Frequently Asked Questions

How accurate is the email validation?

Our validation achieves 92.9% accuracy using multiple validation layers including syntax checking, domain verification, MX record validation, and ML-powered fraud detection.

What happens to my credits?

Credits are consumed when you validate an email. Free plan includes 1000 credits. Each validation uses 1 credit. Unused credits roll over monthly for paid plans.

Can I validate emails in bulk?

Yes! Upload a CSV file with up to 10,000 emails per batch. Bulk validation is processed asynchronously and you'll be notified when complete.

What is the difference between validation types?

Syntax checks email format only (~0.3ms). Comprehensive validation includes syntax, domain, MX records, fraud detection, and reputation scoring (~100ms).

How do I get more credits?

Purchase credit packages from the Credits page in your dashboard. Packages start at 5,000 credits for $10. Enterprise plans get custom pricing.

Is there an API rate limit?

Yes. Free: 100 req/min, Pro: 500 req/min, Enterprise: Custom. Rate limits reset every minute.

Can I get a refund?

We offer a 30-day money-back guarantee on all paid plans. Unused credits can be refunded within 30 days of purchase.

Do you store the emails I validate?

We store validation results for 90 days for your history and analytics. Emails are hashed and never shared with third parties.

What is disposable email detection?

We check against 50,000+ known temporary/disposable email providers like tempmail.com, guerrillamail.com, etc.

How does fraud detection work?

Our ML model analyzes patterns, entropy, character distribution, and domain reputation to assign a fraud score (0-1) and risk level.

Can I integrate this with my app?

Yes! We provide REST API endpoints, SDKs for Node.js, Python, PHP, and webhooks for async processing.

What about GDPR compliance?

We are GDPR compliant. Data is encrypted at rest and in transit. You can request data deletion anytime from settings.

Still need help?

Our support team is here to help you succeed

Average response time: 2 hours • support@validink.io